Telepohone Techniques
Demonstrate the proper use of telephone techniques. Describing and identifying the following:
*observe verbal cues
*speak clearly
*be courteous
*handle difficult callers
*plan outgoing calls
*take part in conversation
*leave effective concise and thorough messages
You may demonstrate by writing a paper (2 pg dbl sp), drawing cartoon strips or other graphic organizer (10 slides or boxes).
What did you learn about telephone etiquette and technique.
*observe verbal cues
*speak clearly
*be courteous
*handle difficult callers
*plan outgoing calls
*take part in conversation
*leave effective concise and thorough messages
You may demonstrate by writing a paper (2 pg dbl sp), drawing cartoon strips or other graphic organizer (10 slides or boxes).
What did you learn about telephone etiquette and technique.
Listening
listeningproducttask.doc | |
File Size: | 27 kb |
File Type: | doc |